Great service from Alex. He installed a replacement ducted heat pump for us, having inspected our very old one which was unfixable and he explained everything involved and the charges really well. The job included removal and disposal of the old unit and needing access to roof so required temporary removal and replacement of a section of roof tiles. Excellent work and very reasonable charges. He was also friendly and respectful of working in the house when we had a young baby. He's also just given us advice on our other heat pump over the phone for free to help troubleshoot an issue and save us a call out charge. I wouldn't hesitate to use again.